To provide the best possible support to enable service users to make more of the decisions that affects their lives. Central to what we do is the safety and protection of service users and adhering to the following values and beliefs detailed below.
We offer flexibility, control and choice by enabling service users to contract support that suits their individual needs. Also key is the personal development of the service user, moving them towards greater independence at a pace that suits them.
Values and beliefs
We believe, that the people we support should have:-
- The same rights and choices as everyone else.
- The right to be treated with dignity and respect.
- The right to make their own decisions.
- The same chances and responsibilities as everyone else.
- Listen to you
- Get to know all about you, what you like and don't like.
- Respect your culture and beliefs
- Help you make decisions about your life
- Support you to meet new people, try new things and have new experiences
- Support you to do what you want to do.
You can expect our staff:-
- To have the right experience and training to support you
- To be honest
- To listen and communicate with you in a way you choose
- To be reliable and committed
- To be good at supporting you
- Respect your rights and dignity
- Promote your independence at all times
Supporting Options is committed to providing the highest quality service to all Service Users. This commitment is supported by our objectives:
- To provide support to people on a one to one basis in their own homes and in the local community, in accordance with the agreed support plan and within an agreed plan of risk taking.
- To support service users with everyday living skills, and provide support in such areas as: personal care, healthy eating, healthy lifestyle, emotional wellbeing, building relationships, employment, safety in the home, spiritual and cultural needs, finances, risk taking, shopping, cooking and cleaning.
- To provide a person centred service that supports individuals to make their own decisions, encouraging them to have as much choice and control of their lives as possible and develop independence, free from harassment and discrimination.
- To support service users to build and maintain social networks and community links and the relationships that are important to them.
- To provide a service that is person centred and preserves the dignity, respect and privacy of the individual and their families, observing confidentiality at all times.
- To build, establish and maintain good relationships with service users and to communicate and engage effectively with all the people involved in a person’s life.
- To support individuals to manage and maintain their economic wellbeing, choices for work, paid or unpaid, management of their personal income, benefits and funds to support their independence.
- To safeguard all service users and staff from all elements of abuse and poor practise.
- To provide a service that has the flexibility to respond to the changing needs, Outcomes, wishes and aspirations of the service user.
- To employ a quality workforce and support employees to develop and maintain their skills through training, and supervision.